Talia
Virtual Patient Coordinator, Velocity Voice
Talia is the voice of Velocity RCM’s patient outreach system — blending cutting-edge technology with a warm, human touch.
As your virtual patient coordinator, Talia helps ensure patients never miss a payment, form, or follow-up. She’s fast, friendly, and available 24/7 — so your team doesn’t have to be.
“Professional, proactive, and perfectly consistent — meet the teammate who never takes a day off.”
Core Features
Patient Balance Reminders
Talia delivers friendly, automated calls to remind patients about outstanding balances — boosting collections without burdening your staff.
Statment Routing & Long-Term Care Coordination
For patients in LTC or facility care, Talia ensures billing is routed to the right contact — saving time and avoiding delays.
Form Follow-up
She follows up on missing intake forms, consents, and clinical paperwork, helping you stay compliant and claim-ready.
Smart Call Flows with Escalation Options
Calls are routed based on patient response — with options to connect to a human, receive a text link, or request a call back.
No Show Recovery & Rescheduling
When patients miss an appointment, Talia reaches out right away to re-engage and get them back on the schedule.
HIPAA-Compliant Scripting
Every message is carefully crafted to meet healthcare privacy standards, maintaining professionalism and trust with every interaction.
Contact
Like what you see? Get in touch to learn more.
